Greenheck GroupRemote
Business Process Analyst
United States
Full-time
1 week ago
$61,000 - $75,000 USD
No H1B
Key skills
SAPProject managementBusiness requirements gatheringQuote-to-cash processTechnical supportChange managementTroubleshootingCommunication skillsERPJiraProject ManagementChange Management
About this role
Greenheck Group is a global leader in air movement and ventilation, known for its commitment to employee growth and development. The Business Process Analyst will assist in identifying and tracking projects related to systems and processes, working with various functional areas to enhance efficiency and customer satisfaction.
Responsibilities:
- Work with supervisor to prioritize and support system related projects that could directly correlate to customer satisfaction either internal or external. Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. Ability to manage multiple projects is preferred
- As directed work with business unit sectors on bottlenecks, standardizing processes and other opportunities for improvement within the business unit
- Work closely with the Corporate IT teams to assist in the definition of system requirements. Support process improvements and assist, as appropriate, in the definition and implementation of specific corporate IT initiatives as they impact the business unit. Ability to be a liaison for change and support change management within the business unit as applicable
- Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner
- Ability to translate business requirements into system specifications. Gather, document and implement business requirements as well as audit existing business processes to ensure procedures and best practices are being followed
- Provide technical support and troubleshooting of current systems used for all business unit processes. with an emphasis on manufacturing. This position will focus on the entire order to cash business process and the multitude of systems that may support these processes. This includes but is not limited to JIRA, SAP, MII, etc
Requirements:
- 2-4 years of relevant work experience required
- 4 Year / bachelor's degree or equivalent years of job experience required
- SAP (ERP) experience preferred
- Knowledge of areas that support the quote-to-cash process preferred
- Experience in gathering and documenting business requirements and training preferred
- Project management skills preferred