Senior Software Engineer- CES Team

Green Dot Corporation is seeking a Senior Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. The role involves leading the software development lifecycle for CRM/IVR applications and mentoring junior developers.

Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM/IVR applications—from requirements gathering to deployment and maintenance
• Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365
• Write, review, and optimize high-quality code using languages such as .Net, Java, JavaScript and Angular JS
• Develop and enforce coding standards and best practices across the team
• Serve as the primary technical SME for CRM/IVR platforms (e.g., Dynamics CRM or Salesforce)
• Configure, customize, and integrate CRM/IVR systems with other enterprise applications
• Lead CRM-related innovation pilots and digital transformation initiatives
• Ensure CRM solutions meet business needs across marketing, sales, and service processes
• Track project progress, manage timelines, and report to senior leadership
• Mentor junior developers and foster a collaborative team environment
• Develop and implement software testing strategies
• Maintain technical documentation and ensure compliance with regulatory and security standards
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems
• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems
• Implement observability and monitoring solutions to ensure system reliability and performance
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions
• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing
• Leads and builds test automation frameworks using ReadyAPI/SoapUI/Selenium/JMeter for rest-based APIs hosted on Azure cloud
• Integrate test suites into CI/CD pipelines (Jenkins, Github)
• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field
• 5+ years of experience in software development, with at least 3 years in CRM/IVR systems with 2+ years in Team leadership
• Proficiency in CRM/IVR platforms Dynamics CRM, Salesforce classic and lightening
• Strong grasp of security and privacy standards relevant to customer data handling
• Proficiency in SFDC, .Net, Java, Angular JS, JavaScript, HTML 5
• Strong leadership and communication abilities
• Analytical thinking and attention to detail
• Ability to translate business requirements into technical solutions
• Experience in fintech or customer support technology platforms
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs
• Contributions to open-source projects or technical publications
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus
• Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines
• Familiarity with tools like Jira, GitHub, Confluence