Enterprise Product Manager

Hatch builds AI Customer Service Representatives to enhance business communications, driving significant revenue for various service-based industries. They are seeking a Senior Product Manager to oversee their enterprise product surface, focusing on enabling large organizations to efficiently deploy and manage their services at scale.

Responsibilities:

• Design a template system that enables enterprise admins to create, version, and distribute standardized AI agent configurations across their organization
• Build governance controls including permissions, approval workflows, and role-based access
• Enable template inheritance with controlled customization—central standards with local flexibility
• Own the organizational hierarchy model: parent orgs, child orgs, regions, and locations
• Build admin consoles for provisioning, managing, and monitoring workspaces at scale
• Design SSO, RBAC, and permission models that work seamlessly across org boundaries
• Create safe rollout and deployment tools for pushing changes across large workspace footprints

Requirements:

• 5+ years of product management experience with 2+ years focused on enterprise or multi-tenant B2B products
• Experience building admin consoles, permission systems, or multi-org architectures
• Understanding of enterprise buying—you know how to navigate procurement, security reviews, and stakeholder complexity
• Ability to design for two users simultaneously: the corporate admin who wants control and the local operator who wants flexibility
• Track record of landing and expanding enterprise accounts through product capabilities
• Strong communication skills for working with enterprise customers, sales, and CS directly
• Experience with franchise, multi-location, or distributed business models
• Background in marketing automation, CRM, or customer communication platforms
• Familiarity with enterprise requirements: SOC 2, SSO/SAML, audit logs, data residency
• Have built template or configuration management systems before
• Experience at companies that moved upmarket from SMB to enterprise