Customer Service Representative - Call Center

InteLogix is a trusted leader in the customer service industry, committed to empowering individuals and organizations. They are seeking a remote Customer Service Representative to serve as the primary point of contact for customers, providing assistance and ensuring a positive experience.

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• At least 6 months of call center experience required
• Strong typing skills are required
• Proficient with Microsoft Office products and Salesforce
• Troubleshoot basic technical issues
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us