Key skills
Analytical skillsExcel proficiencyCustomer serviceCommunication skillsTechnical aptitudeProcess improvementMulti-taskingProblem-solvingDecision makingLeadershipCommunicationDecision Making
About this role
AdaptHealth is a company that offers full-service home medical equipment products and services. They are seeking a Business Analyst to support the product development team by acting as a liaison between business, product leaders, and technical teams while analyzing data to improve revenue and customer satisfaction.
Responsibilities:
- Analyze processes targeted by senior management and identify opportunities for improvement
- Monitor and maintain established AdaptHealth applications
- Coordinate and support enhancement requests for established applications
- Communicate feature and business requests to the product team, as necessary
- Compile and distribute reports on application utilization and adoption
- Analyze large amounts of data and develop reports to clearly communicate results to leadership
- Identifies areas of process improvement in revenue cycle management
- Conducts research as needed to analyze trends and potential resolutions of inquiries from other departments regarding patient accounts
- Assume responsibility for independent completion of tasks and small projects
Requirements:
- Associate Degree from an accredited college is required; Bachelor's degree preferred
- Two (2) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required
- Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance
- Ability to appropriately interact with patients, referral sources and staff
- Decision Making
- Analytical and problem-solving skills with attention to detail
- Strong verbal and written communication
- Excellent customer service and telephone service skills
- Expert level of Excel skills including but not limited to pivot tables and advanced formulas
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- Bachelor's degree preferred