Digital Product Manager – Orders and Fulfillment (REMOTE)

Ferguson is a leading supplier of quality products across various industries, committed to making complex projects simple and successful. As a Digital Product Manager for the Orders and Fulfillment team, you will shape the strategy and roadmap for enhancing customer order experiences, collaborating with cross-functional teams to drive operational efficiency and customer satisfaction.

Responsibilities:

• Define and communicate your product’s vision and strategy in alignment with company goals
• Lead the development of a detailed roadmap and ensure timely delivery of initiatives
• Identify customer needs through qualitative and quantitative research
• Assess market competition and provide insights to inform product decisions
• Prepare short-term and long-term forecasts, reports, and analyses for leadership
• Collaborate with business, sales, marketing, and merchandising teams to define and prioritize requirements
• Partner with project management to ensure scope and timelines are met
• Work closely with design and engineering teams in an agile development process
• Supervise product health through analytics and user feedback
• Define, measure, and monitor domain-specific KPI’s
• Apply data-driven insights to improve prioritization and execution
• Conduct A/B testing and user testing to validate solutions and measure outcomes
• Cultivate a work environment that promotes client service, collaboration, feedback, and mutual respect
• Perform other job-related duties as requested

Requirements:

• 1–3 years of Product Management experience; eCommerce experience preferred
• Familiarity with web analytics platforms (e.g., Google Analytics)
• Experience with Jira and roadmapping tools (e.g., Airtable)
• Customer-centered approach to solving sophisticated business and user problems
• Strong performance perspective with the ability to drive measurable outcomes
• Self-motivated with the ability to inspire and empower cross-functional teams
• Skilled in customer alignment and prioritization across internal and external partners
• Experience in agile product development methodologies
• General understanding of customers, industry, and technology stack; relevant domain experience is a plus
• Adaptable and proactive in managing change with a positive attitude
• Excellent communication and leadership skills
• Problem Solving: Ability to assess issues and implement effective solutions quickly
• Collaboration: Strong interpersonal skills; able to contribute ideas and resolve differences constructively
• Communication: Clear and professional oral and written communication skills
• Planning & Organization: Ability to prioritize tasks and manage time effectively
• Quality Control: Commitment to producing accurate, high-quality work and mitigating risks
• Adaptability: Thrives in dynamic environments and embraces change
• Dependability: Reliable, accountable, and open to feedback