Senior Pre-sales Solution Engineer – AV/IT

Role Overview

• Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
• Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches. Qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Develop and deliver customized content to educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
• Solution Proposal: Lead complex solution design and implementation by delivering tailored recommendations to address end-user needs.
• Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce). Proactively monitor expansion and growth opportunities with key accounts.
• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
• Represent Shure at Industry events and conferences. Act as a thought leader to drive adoption of new technologies and best practices.
• Lead customized end-user engagement activations.

Requirements

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field
• 5 or more years of experience using skills as a seasoned, experienced professional with a comprehensive technical knowledge of audio principles and products
• Experience providing audio technical support, audio design, and audio equipment set-up
• Background or experience with 1-2 of the following: integration, conferencing, or networking
• Understanding of industry practices and/or company policies and procedures
• Excellent communication and presentation skills
• Enjoy meeting and dealing with new people
• Knowledge of audio DSP technology
• Expert troubleshooting skills
• Ability to learn new technologies
• Ability to handle multiple assignments, work independently, and see projects through to successful completion
• Detail-oriented, well-organized, and good time management skills
• 50% travel annually – including some weekends – is required
• Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Benefits

• Comprehensive healthcare
• Mental health and retirement savings plans
• Generous paid time off programs
• Employee discounts
• Professional development opportunities
• Work-life balance initiatives
• Employee recognition programs
• Volunteering/community involvement opportunities