Key skills
Bilingual Spanish/EnglishCustomer Service ExperienceCall Center ExperienceFoodservice ExperienceTeam EnvironmentCommunication SkillsAttention to DetailSelf-StarterCommunicationSales
About this role
Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizant’s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This role involves handling service and delivery inquiries, establishing business relationships, and processing customer requests.
Responsibilities:
- Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management
- Use computerized systems for tracking, information gathering, and/or troubleshooting
- Answer basic questions and resolve basic problems
- Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications
- Actively re-direct incoming callers to self-service options
- Perform proactive outbound follow-up communications as necessary
- Process orders and other related voice and non-voice tasks as needed to meet client needs
Requirements:
- A High School Diploma or equivalent is required
- Must be Bilingual in Spanish/English
- At least 2 years of Customer Service experience
- A self-starter that demonstrates customer service skills
- Ability to select and apply standard policies and procedures
- Ability to resolve routine problems and questions independently
- Ability to pay close attention to detail and use time effectively
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications
- Ability to work in a fast-paced team environment
- Must be willing to work a flexible schedule, with weekend/holiday availability
- A private and secure space to do work uninterrupted by others in the home
- Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed
- Previous call center experience is preferred but not required
- Previous experience in foodservice or foodservice distribution is preferred but not required