This position performs as a team lead for customer support using a variety of methods including telephone, in person, chat or email for child support cases.
Mentoring and training to team members.
Initiating and responding to requests.
Coordinating with internal and external partners.
Researching and resolving cases issues.
Gathering information and analyzing case data to determine next steps.
Interviewing customers in person and/or over the telephone.
Interacting with other states, employers, and other business partners.
Making decisions based on case information and provided documentation.

Currently employed with the Florida Department of Revenue.
Two years of Child Support Program experience.
One year of experience as a Revenue Specialist III.
Experience coaching, mentoring or instructing others.
Two years of experience conducting research and analyzing information to make decisions.
Two years of experience communicating with customers for the purpose of resolving inquiries.

Customer Service Representative II

Key skills