Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation

TD Bank is one of the world's leading global financial institutions, and they are seeking a Senior Product Analyst to contribute to the business strategy by supporting product development tactics. The role involves providing strategic input, acting as a subject matter expert, and ensuring compliance with regulatory requirements.

Responsibilities:

• The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group
• The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis
• Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
• Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
• Integrates the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
• Works within broad guidelines/policies and independently performs tasks from end to end
• Work performed under moderate management guidance and supervision
• Key resource in delivering day-to-day projects and initiatives
• Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
• Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
• Supports the development, implementation and understanding of training material, procedures for new products and/or processes
• Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
• Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
• Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
• Liaises with various partners and stakeholders in the resolution of issues
• Recommends and champions strategies to enhance the customer experience
• Recommends solutions to improve the product, pricing, service, and/or process
• Interacts with vendors and other external parties for business function management
• Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Understands and contributes to the achievement of the business strategy, goals and objectives
• Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
• Compiles and analyzes key performance statistics when required
• Conducts ongoing industry and competitive analysis to obtain market insights
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed
• Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives
• Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
• Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
• Ensures all products are in compliance and meet all regulatory requirements
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Requirements:

• Undergraduate degree or product management certificate and/or
• 5+ years of relevant experience (channel/distribution, finance, control partners, technology)
• Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Knowledge of current and emerging competitor and market trends
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion
• Experience in issues management, mitigation, and remediation
• Curious and comfortable speaking up to question and challenge processes