Key skills
SalesforceIT Security ComplianceProject ManagementDigital TransformationBusiness ApplicationsInnovation CommitmentLeadershipCommunication SkillsProblem-SolvingInterpersonal SkillsAICRMERPCommunicationCritical Thinking
About this role
Thermo Fisher Scientific is a global leader in scientific solutions, dedicated to making the world healthier, cleaner, and safer. They are seeking a Senior Manager of IT to lead a team in advancing digital transformation within their Pharma Services Group, developing IT roadmaps, overseeing business systems, and ensuring operational reliability. This role involves managing IT operations, maintaining security compliance, and fostering a culture of excellence in service delivery.
Responsibilities:
- Guide a collaborative team of IT professionals while advancing digital transformation across the organization
- Develop and implement comprehensive IT roadmaps that align with business objectives
- Oversee core business systems and ensure reliable operation of IT infrastructure
- Collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency
- Manage IT operations and maintain security compliance
- Cultivate a culture of excellence in technical support and service delivery
Requirements:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
- Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
- Leadership ability to develop, mentor, and manage high-performing IT teams
- Strategic mindset with excellent problem-solving and critical thinking skills
- Strong Project Management Capabilities And Budget Management Experience
- Outstanding communication and interpersonal skills with ability to influence across all organizational levels
- Experience building consensus and partnerships across stakeholder groups
- Track record of implementing customer experience related digital transformation initiatives
- Knowledge of IT security best practices and compliance requirements
- Ability to prioritize resources and deliver results in a distributed environment
- Travel required (up to 25%)
- Commitment to innovation and continuous improvement
- Salesforce Professional Certifications And/or AI Experience Are Preferred
- Experience Leading Distributed Teams Preferred