Lead Business Process Operations Analyst

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. The Lead Business Process Operations Analyst will be responsible for customer account reconciliation, collaborating with customers to resolve overdue balances, and driving process improvement and automation.

Responsibilities:

• Responsible for customer account reconciliation of of open receivables
• Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment
• Research invoice and payment/cash application history on large accounts
• Ability to perform and oversee tactical tasks performed by third party outsourcer
• Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes
• Identify opportunities for process improvement and automation
• Drive end to end process definition and optimization solution implementation
• Ability to influence leaders across the business / strong business acumen
• Contribute to technology solution innovation
• Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors
• Ability to analyze large amounts of data
• Monitor credit and collections reporting and identify trends and actionable insights

Requirements:

• Bachelor degree required
• Minimum 7 years of relevant experience
• Familiarity with Oracle Fusion, SalesForce, SAP, Excel
• Excellent verbal and written communication skills
• Strong techno-functional skills
• Ability to work independently
• Strong work ethic with analytical and problem-solving skills