Field Solutions Engineer

NTop is a company focused on building next-generation engineering solutions. They are seeking a dynamic, customer-focused Field Solutions Engineer to support customers throughout their journey, collaborating with various teams to deliver technical demos and consult on real-world applications.

Responsibilities:

• Support customers across their entire journey—from technical discovery and product evaluation to onboarding, training, and long-term success
• Collaborate closely with Account Executives, Customer Success, and Product teams to deliver technical demos, build design automation workflows, and consult on real-world applications
• Contribute to multi-phase projects that span pre-sales, customer transition, and post-sales activities—serving innovative teams across industries such as Aerospace & Defense, Industrial, Automotive, and Medical
• Take ownership of delegated project components across pre-sales, onboarding transition, and post sale support—contributing to strategic initiatives under the guidance of senior engineers
• Support the technical sales process by helping prospects understand the value of nTop through discovery, demonstration, and proof of concept development
• Assist in identifying customer goals and design challenges; contribute to discussions while learning to connect technical needs to business outcomes
• Modify and present demos using existing assets, with guidance, to align with customer use cases
• Lead technical onboarding sessions
• Assist with onboarding new accounts by delivering structured learning plans, facilitating check-ins, and supporting customer progression—with increasing independence over time
• Participate in Learn Live sessions, Lunch & Learns, and other customer training formats, providing technical support while continuing to deepen your nTop expertise
• Drive technical sessions such as solution reviews, hybrid consultations, and scoping calls to help customers expand usage and realize value—contributing to workflow adoption and ARR growth
• Address technical challenges through targeted support and best practice guidance across design automation and workflow development
• Review and respond to non-contractual evaluation or technical requests, contributing to customer satisfaction and retention at all levels

Requirements:

• A Bachelor's and/or Master's degree in Mechanical Engineering or similar, plus 3+ years of industry experience (highly-relevant doctoral degrees can be substituted for three years)
• Experience with scripting in Python, Excel/VBA
• Excellent communication skills, with the ability to explain complex topics to both technical and non-technical audiences
• Very comfortable with presenting in front of large audiences and with senior stakeholders
• Demonstrated level of autonomy and responsibility in handling time-sensitive critical projects
• Willing to travel to conferences and customer sites (up to 50%)
• Excellent verbal and written English skills
• Strong organization, project management, and problem-solving skills with impeccable multitasking abilities
• Experience with nTop software
• Project management experience
• Security clearance
• Experience with FEA and/or CFD (at least one of: Abaqus, Ansys, Fluent/CFX, Nastran, Star-CCM+, LS-Dyna)
• Proficiency in parametric modeling & 3D CAD (Siemens NX, CATIA, Solidworks, Onshape)
• Experience with Conceptual design, Analysis, or MDO. Especially in Aerospace Engineering
• Experience in working in a fast-paced environment with exposure to traditional GTM/SaaS teams & processes
• Experience with conference presentations, training workshops, and other industry-related public speaking engagements