Key skills
AI/ML product developmentSystems architecturePrototyping skillsPrompt engineeringData-informed decision makingVisual communicationNarrative communicationCollaborationAIMLGenAILLMWorkdayResource PlanningFigmaProduct ManagementCommunication
About this role
Airbnb is a global company that has transformed the way people connect through unique stays and experiences. In this role, you will architect the next generation of Airbnb’s internal operating system by designing and building intelligent, AI-powered solutions to enhance employee experience and streamline workflows.
Responsibilities:
- Translate employee and manager workflows into well-defined AI product opportunities
- Rapidly prototype and test working solutions (LLM agents, workflow automations, microapps, embedded tools, etc.)
- Architect systems integrations across our HR tech stack (Workday, Greenhouse, Qualtrics, Airtable, RightAnswers, Asana, and more)
- Lead discovery sessions with stakeholders to uncover automation and augmentation opportunities
- Evaluate third-party AI tools and determine build vs. buy options
- Design and execute fast-cycle pilots across knowledge management, decision support, communications, and resource planning
- Define success metrics, measure impact, and iterate based on user feedback
- Translate complex AI architectures into clear narratives that help stakeholders understand value and adoption paths
- Ensure alignment with Airbnb’s privacy, security, and ethical AI guardrails Continuously evolve EX’s AI strategy as organizational needs and technologies shift
Requirements:
- 9+ years in product management, AI engineering, and/or platform architecture, with hands-on experience building and launching AI/ML-powered products
- Proven 0→1 builder with extensive experience developing GenAI prototypes, tools, and platforms from scratch
- Ability to produce functional prototypes (using Claude Code or similar) within hours and stakeholder-ready demos within days
- Strong systems-thinking skills with the ability to map complex workflows, diagnose root causes, and design buildable solutions
- Expertise in prompt engineering, context orchestration, and adapting LLM behavior to different users, workflows, and decision contexts
- Data-informed decision-maker who can define success criteria, measure ROI, and refine models and workflows
- Skilled in communicating technical concepts to non-technical audiences
- Highly collaborative, systems-oriented, and adept at connecting dots across people, tools, and processes
- Strong visual and narrative communication skills (Figma, Miro, slideware)
- Portfolio of prototypes or relevant 0→1 work preferred but not required