Customer Service Representative

Raytheon is seeking a friendly, customer-focused, and detail-oriented Customer Service Representative to join their team. The primary role involves serving as the main point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve product or service issues efficiently and professionally
• Process orders, returns, exchanges, and account updates
• Maintain accurate records of customer interactions and transactions
• Escalate complex issues to appropriate departments when necessary
• Provide product and service information to customers
• Follow up with customers to ensure issue resolution
• Meet or exceed performance and service quality metrics

Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and CRM software
• Ability to handle difficult situations with professionalism and empathy
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced environment
• 1–3 years of customer service or call center experience preferred
• Experience with CRM systems (Salesforce, Zendesk, etc.)
• Bilingual abilities (if applicable)
• Strong conflict-resolution skills
• Basic sales or upselling experience