Production Support Engineer

QuinStreet is a pioneer in powering decentralized online marketplaces, and they are seeking a Production Support Engineer to ensure the reliability, performance, and quality of their platform in production. The role involves monitoring live systems, resolving issues, and validating new features and fixes through rigorous testing.

Responsibilities:

• Monitor production systems and proactively identify performance or functional issues
• Investigate and resolve incidents, working closely with development, QA, and Operations teams
• Validate hotfixes and deployments in real-time
• Perform root cause analysis and document findings for continuous improvement
• Execute manual and automated QA tests for hotfixes, releases, and new features
• Validate workflows involving applicants, contractors, and lenders
• Ensure data integrity and compliance across integrations (e.g., credit checks, lender APIs)
• Act as a technical liaison for customer support teams. Investigate user-reported issues and provide timely resolutions
• Maintain and improve alerting, logging, and dashboard systems
• Participate in release planning and post-deployment verification

Requirements:

• 3+ years in Production Support, preferably in fintech or marketplace platforms
• SQL proficiency for debugging data issues
• Unix Logs debugging for diagnosing issues in real-time
• Strong troubleshooting skills and experience with tools like Jira, and Postman
• QA knowledge including test case creation, execution, and automation
• Familiarity with CI/CD pipelines and release management
• Experience with multi-role platforms and user journey validation
• Excellent communication and documentation skills
• Experience in home improvement, lending, or financial services platforms
• Understanding of compliance standards
• Exposure to Agile/Scrum methodologies