Senior Product Manager

Press Ganey is a leading experience measurement and data analytics provider for complex industries, focusing on improving human experiences. As a Senior Product Manager, you will work with the Member Experience team to develop and grow products targeted at the health insurance market, collaborating with cross-functional teams to bring these products to market.

Responsibilities:

• Gain a deep understanding of the market, competitive landscape, and client experiences
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering
• Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development
• Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders
• Work closely with …
• Executives and leadership to gain a stronger understanding of the business needs and priorities
• Clients to solicit feedback on products and services, and to better understand their problems and pain points
• The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient
• The Engineering team to ensure the product is brought to market according to business requirements and client expectations
• The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy
• The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients
• May require occasional travel a few times a year

Requirements:

• Bachelor's degree in a related field is required
• 5+ years of SaaS product management experience, preferably within healthcare
• Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically
• Experience working in agile product development methodology
• Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
• Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development
• Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
• Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc
• Experience with customer/client management, and managing the tension between customers' wants and needs as part of the broader product/portfolio strategy
• Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
• Excellent strategic thinking, analytical and critical thinking skills
• Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
• Outstanding written and verbal communication skills
• MBA/MHA preferred
• Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace strongly preferred
• Survey/ Market Research or Voice of Customer experience preferred but not required