Remote Banking Customer Service

TEKsystems is a leading provider of business and technology services, and they are seeking friendly, reliable individuals to join their team as Member Support Representatives. The role involves serving as the first point of contact for members, answering questions, handling requests, and assisting with everyday banking needs in a fast-paced, 24/7 contact center environment.

Responsibilities:

• Serve as the first point of contact for members, answering questions and handling requests with professionalism and care
• Share clear, helpful information about our products and services
• Navigate multiple systems while actively listening and engaging with members to ensure a smooth experience
• Assist with everyday banking needs such as savings, checking, loans, credit cards, and IRAs
• Recommend services that fit members’ needs and build positive relationships

Requirements:

• Strong communication skills and a desire to help others
• Ability to stay focused and organized in a fast-paced environment
• Willingness to learn—no prior experience required