Remote Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to be the first point of contact for guests and travel partners. The role involves delivering exceptional service while supporting reservations and revenue goals from a remote setting.

Responsibilities:

• Handle inbound reservation calls from guests and travel agents with professionalism and efficiency
• Upsell and close reservation transactions while meeting revenue targets
• Provide accurate information, resolve inquiries, and document interactions using internal systems

Requirements:

• Minimum 1 year of recent call center or customer service experience
• Strong verbal communication and interpersonal skills
• Ability to type 25 WPM and pass computer competency assessments
• Comfortable working flexible schedules, including evenings, weekends, and holidays