Staff Technical Project Manager

SentinelOne is redefining cybersecurity by leveraging AI-powered, data-driven innovation. They are seeking a highly motivated and experienced Professional Services Project Manager to lead the delivery of complex cybersecurity projects, ensuring successful outcomes for customers with SentinelOne’s solutions.

Responsibilities:

• Act as a primary point of contact, fostering trust and rapport with the client
• Drive adoption and consumption of SentinelOne products post-sales
• Understand customer objectives and priorities and translate them into success criteria
• Manage client expectations and negotiate resolutions for complex issues
• Identify process gaps and implement SOPs for efficiency across delivery functions
• Guiding each engagement from initial scope definition and project kickoff through detailed planning, execution, and final closure, ensuring all objectives are met
• Translate customer priorities and technical requirements into actionable, measurable project deliverables
• Proactively identify, assess, and mitigate potential project risks and challenges
• Deliver regular, comprehensive, and transparent updates on project status, key performance metrics, and any necessary escalations to both our clients and internal stakeholders

Requirements:

• Over 5 years of experience in a client-facing Project Management/Service Delivery role within Professional Services or a similar environment, with a proven track record of successfully managing and delivering complex technical projects, preferably involving SIEM implementations and migrations, for external clients
• Experience with cybersecurity solutions (Endpoint Detection & Response (EDR), Extended Detection & Response (XDR), SOAR) is highly desirable
• Solid understanding and practical experience with project management methodologies (e.g., Agile, Scrum, Waterfall)
• Ability to understand complex technical concepts and communicate them clearly to both technical and non-technical stakeholders
• Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport and trust with clients
• Strong negotiation and conflict resolution skills to manage client expectations and complex issues
• Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously
• Proactive problem-solver with a strong sense of ownership and accountability
• Ability to thrive in a dynamic, fast-paced environment
• Leadership qualities with the ability to guide and mentor delivery teams
• PMP, PRINCE2, or equivalent certification is a strong plus