Sr. Product Success Manager (for product managers who want to guide other product teams)

Aha! is the world's #1 product development software company, helping over 1 million product builders bring their strategy to life. They are seeking a Sr. Product Success Manager who will provide consultative support to customers, guiding them in improving their product innovation and development processes.

Responsibilities:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

Requirements:

• Product management experience is a must-have
• Prefer working with customers 100% of the time rather than defining requirements and guiding development work
• Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Influenced or defined the detailed go-to-market process used to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges