Product Success Specialist (for product managers who want to guide other product teams)

Aha! is the world's #1 product development software company, dedicated to helping over 1 million product builders bring their strategy to life. The Product Success Specialist role focuses on providing consultative support to customers, guiding them through the product development process and ensuring they maximize the value of Aha!'s tools.

Responsibilities:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed

Requirements:

• Product management experience is a must-have
• Prefer working with customers 100% of the time rather than defining requirements and guiding development work
• Two+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Used a detailed go-to-market process to achieve product and business goals
• Learned business software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges