Product Success Manager (for product managers who want to guide other product teams)

Aha! is the world's #1 product development software, supporting over 1 million product builders in bringing their strategy to life. The Product Success Manager will provide consultative support to innovative companies, guiding them in improving their software innovation and development processes.

Responsibilities:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

Requirements:

• Product management experience is a must-have
• Prefer working with customers 100% of the time rather than defining requirements and guiding development work
• Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Used a detailed go-to-market process to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges