Sr. Integrations Solutions Engineer

Pendo.io is a fast-growing startup focused on improving society's experience with software. They are seeking a Senior Integration Solutions Engineer to architect and deliver AI-driven integrations across their enterprise ecosystem, leveraging various automation tools and platforms.

Responsibilities:

• Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar)
• Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making
• Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI
• Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks
• Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors
• Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems
• Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices
• Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders
• Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components

Requirements:

• Hands-on experience with iPaaS platforms (Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable). Experience with Workato Agentic Studio or comparable AI automation tools integrating LLMs into workflows
• Familiarity with ChatGPT, OpenAI API, and prompt engineering principles for task automation and data enrichment
• Strong technical background with experience in APIs, web protocols (HTTP/HTTPS), and data formats (JSON, XML). Solid understanding of authentication protocols (OAuth 2.0, API tokens, client credentials). Proficiency with diagnostic and monitoring tools (curl, Postman, API logs, or equivalent)
• Excellent problem-solving and analytical skills; able to bridge business needs with technical execution
• Strong documentation and communication skills, capable of translating technical concepts for non-technical audiences
• Collaborative mindset with a passion for process automation and AI innovation across business units