Clinical Information Systems Epic Orders/ Bugsy Analyst – Intermediate

UT Health San Antonio is a healthcare provider seeking an Intermediate Clinical Information Systems Epic Orders/ Bugsy Analyst. This role involves managing inpatient orders and Bugsy applications within Epic, providing tier-two support, and collaborating with various stakeholders to enhance system functionality and workflows.

Responsibilities:

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for inpatient orders, order transmittal and infection prevention scenarios
• Performs ongoing maintenance and configuration updates to Epic applications
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations
• Perform all other duties as assigned

Requirements:

• Under minimal supervision can successfully execute multiple assignments simultaneously in a complex environment
• Collaboratively works to implement the EpicCare Inpatient module(s) as well as Bugsy Infection Control module for the Multi-Specialty Research Hospital Settings
• Critical and analytical thinking proficiencies
• Excellent verbal/written communication and follow-up skills
• Demonstrated advanced troubleshooting competencies
• Excellent organizational and project management skills
• Bachelor's degree (4 years of comparable experience may be substituted for a degree)
• Experience minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles
• As specified by the department director, Epic certification for assigned modules are required within eighteen (18) months of hire. Epic certification must be maintained per Epic Corporation standards
• A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles
• EpicCare Inpatient Orders and Bugsy Certification Preferred