Protection Account Manager - Finance and Insurance/Sales

GM Financial is a wholly owned subsidiary of General Motors focusing on vehicle protection product sales. The Protection Account Manager role involves training and coaching dealership staff, enhancing sales processes, and building strong relationships within GM dealerships.

Responsibilities:

• Perform in-dealership one-on-one training and menu selling demonstrations
• Model and refine GM Financial F&I sales process with dealer and customers to increase effectiveness, compliance, and demonstrate profit potential and customer satisfaction
• Provide guidance on effective turnover processes between Sales and F&I, customer interview, menu presentation, and closing techniques
• Demonstrate best practices of available reporting tools and dealer-facing systems (without working in dealer systems, printing documents, or customer signatures)
• Utilize the Strategic Development Manager (SDM) support team to maximize dealer performance, providing upfront expectations and ongoing communication
• Participate in new account acquisition process activities
• Communicate updates and opportunities using the internal CRM system and directly to Regional Sales Manager
• Analyze dealer-specific data using reporting tools and take appropriate action
• Work to resolve dealership issues related to billing, systems, contracts in transit, etc
• Identify and resolve dealer issues presenting excessive risk to GM Financial

Requirements:

• Automotive dealership experience with a desire to build relationships in a consultative sales role managing a territory
• Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial
• Knowledge of dealership operations required; in-dealership F&I experience strongly preferred
• A proven track record of quality sales performance and client satisfaction; B2B preferred
• Current valid state issued driver's license
• Bachelor's degree strongly preferred, though extensive relevant experience may be substituted for education
• Working knowledge of Salesforce.com preferred