Remote Customer Service Associate

Talentoma is a company that provides online support and customer care. The Remote Customer Service Associate role focuses on delivering positive customer experiences, resolving inquiries efficiently, and ensuring client satisfaction across digital platforms.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone
• Assist with order tracking, returns, refunds, and account updates
• Troubleshoot basic technical or service-related issues
• Maintain customer satisfaction scores and response time standards
• Update internal systems with detailed service notes
• Collaborate with internal teams to resolve escalated cases
• Provide proactive follow-ups to ensure issue resolution
• Support e-commerce and online customer engagement initiatives

Requirements:

• Strong written and verbal communication skills
• Proficiency in email management and live chat platforms
• Problem-solving and conflict resolution abilities
• Self-motivated and able to work independently
• Dependable home office environment with secure internet
• Basic technical troubleshooting skills
• Previous customer support or client services experience preferred