Key skills
SaaS implementationCloud transformationProject managementFinancial forecastingMatrix-management experienceCustomer satisfactionProject management certificationsMentoringCommunicationTeam leadershipSaaSCRMERPAgileLeadershipProject ManagementChange ManagementSales
About this role
Ellucian is a global market leader in education technology, partnering with over 2,800 customers to enhance higher education. They are seeking a Senior Project Manager to lead complex implementations of their integrated administrative solutions, requiring strong leadership and technical expertise.
Responsibilities:
- Lead multiple projects through all phases of the Ellucian Implementation Methodology, from initiation and planning through execution, delivery, and close, ensuring successful outcomes
- Develop and maintain strong working relationships with team members, client stakeholders, and peers
- Apply project management disciplines—quality, risk, resource, and change management—while ensuring projects are delivered on time, within scope, and on budget
- Clearly communicate plans, roles, milestones, and constraints to all stakeholders
- Anticipate risks, identify opportunities, and lead proactive solutions to keep projects on track
- Drive team status meetings, track dependencies, and ensure milestones are met
- Serve as the primary point of contact between internal and external stakeholders
- Provide leadership updates with clear, concise project status summaries
- Negotiate trade-offs across time, cost, and scope while maintaining high customer satisfaction
- Lead cross-functional teams through challenges, mitigating risks and ensuring alignment
- Build team cohesiveness through leadership, mentoring, and motivating team members
Requirements:
- Must be in EST Time Zone
- Strong experience in leading CRM or ERP SaaS implementation projects
- Proven ability to manage financial and resource forecasts, ensuring project plans remain accurate throughout the lifecycle
- Track record of driving customer satisfaction and accurate revenue recognition through timely reviews of time sheets, expense reports, and billing documents
- Experience leading projects in a matrix-management environment
- Ability to partner with the Customer Relations team, providing expertise during the sales cycle and demonstrating the value of project management services
- Experience mentoring and guiding less-experienced Project Managers
- Certifications in cloud and project management methodologies (PMP, Agile, etc.)
- Higher education industry experience preferred, but NOT required
- Familiarity with higher education processes is a plus but NOT required