Inside LightingRemote
Field Applications Engineer
United States of America
Full-time
3 weeks ago
H1B Sponsor
Key skills
Electrical EngineeringField Applications EngineeringLED Driver technologyCRM toolsProject ManagementAnalytical skillsMicrosoft OfficeCommunication skillsOrganizational skillsGoSalesforceCRMERPCommunicationSales
About this role
ERP Power is a leading company in the LED lighting market, designing and manufacturing innovative LED drivers and light engines. The Field Applications Engineer is responsible for meeting technical demands of customers, ensuring design wins, and supporting the sales team throughout the sales process.
Responsibilities:
- Closely work with the sales team to design in ERP products at major accounts & meet quarterly sales quota
- Support customers during pre and post-sale stages and resolve customers’ technical issues
- Proactively meet and be in close contact with major customers’ design engineers and become the go-to person for any technical questions or issues
- Work with RMA team and settle issues with customers in a satisfactory manner
- Work cross-functionally with various factory teams, including design engineering, to resolve field questions and issues, and provide feedback to management. Use various internal documents such as DVT reports from design engineering team
- Create presentations and webinar materials and present them for the entire customer base
- Author app notes, white papers and technical documents to facilitate ERP design wins
- Willing and able to travel 25% - 50% to cover the customer base in a large geographical territory
Requirements:
- B.S., Electrical Engineering
- 5+ Years of Field Applications Engineering experience
- Proficiency in LED and LED Driver technology
- Excellent verbal and written communication skills. Able to interact and effectively communicate at all levels of the organization and deliver meaningful analysis to senior management
- Excellent organizational and analytical skills. Ability to collect, organize, analyze and disseminate information with attention to detail and accuracy
- Process and Project Management skills/experience
- Ability to work independently and take initiative
- Expertise in Microsoft Office applications including Outlook, Excel, Word, & Powerpoint
- MSEE degree
- Existing strong relationships with U.S. Luminaire Manufacturers and individuals, including Product Managers and Product Development Engineers
- LED Luminaire and/or LED Driver Design & Development experience
- Skilled in the use of CRM tools such as Salesforce.com
- Experience directly managing a small team