Senior Business Analyst, Clinical Operations

Spring Health is on a mission to revolutionize mental healthcare by eliminating barriers to access. The Senior Business Analyst, Clinical Operations will drive operational excellence by supporting analytics, forecasting, and performance measurement to enhance care delivery operations and improve member experience.

Responsibilities:

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency
• Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction
• Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests
• Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams
• Synthesize findings into concise narratives that inform decision-making and drive operational initiatives
• Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability
• Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency
• Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity
• Identify operational trends and propose actionable recommendations to improve workflow and service delivery
• Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement
• Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning
• Present recommendations and performance updates to senior leaders and stakeholders across the organization

Requirements:

• Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations
• Experience in modeling / forecasting
• Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required
• Experience using SQL; familiarity with BI tools like Looker or Tableau
• Clear communicator who can distill complex findings into actionable insights
• A track record of proactively identifying problems and using data to drive solutions
• Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines
• Collaborative, curious, and eager to grow in a high-impact, mission-driven environment