Cloud Support Engineer

James Search Group is partnering with a fast-growing technology consultancy that delivers cutting-edge cloud solutions. They are seeking a Cloud Support Engineer to provide technical support, troubleshoot cloud infrastructure issues, and collaborate with teams to improve cloud-based processes.

Responsibilities:

• Provide first and second-line support to clients using AWS, Azure, and Google Cloud platforms
• Troubleshoot cloud infrastructure issues including virtual machines, networking, storage, and security configurations
• Monitor system performance and availability, escalating complex issues when needed
• Collaborate with DevOps and engineering teams to improve cloud-based tools and processes
• Assist with system updates, patch management, and backup procedures
• Help document processes and build a knowledge base for repeatable issues and resolutions

Requirements:

• 0–4+ years of experience in a cloud support, IT support, systems administration, or similar technical role
• Familiarity with at least one major cloud platform (AWS, Azure, or GCP)
• Strong troubleshooting and problem-solving skills, with a desire to learn and grow in the cloud space
• Knowledge of Linux or Windows system administration is a plus
• Excellent communication skills and the ability to explain technical concepts to non-technical users
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience)