Customer Service Consultant (Phoenix)(Remote)

CarMax, the nation's largest retailer of used cars, is seeking a Customer Service Consultant to enhance the customer experience by bridging the gap between online and in-store interactions. This role involves responding to customer inquiries and sales leads, guiding them through the car buying process, and ensuring a seamless transition from online to in-store purchasing.

Responsibilities:

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Requirements:

• Sales and customer service experience, in an area such as retail, is preferred
• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location