IT Business Operations Analyst

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking an IT Business Operations Analyst to assist in coordinating contracts, managing budgets, and supporting IT procurement processes.

Responsibilities:

• Assist in the coordination of contracts with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms (licensing, pricing, duration, deliverables, SLAs, etc.) from initial concept through to execution
• Assist with HIT Department Budget preparation and information gathering process. Assist in identifying budget needs, validates purchasing requests, identify potential savings opportunities, variance analysis to HIT spend to keep alignment with HIT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation
• Provide input to evaluation, selection, and contract negotiations for acquisitions. Provides input and maintains a licensing reporting system, and reviews and audits information to ensure proper licensing is maintained
• Prepare and manage annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team to assist in invoice reconciliation issues
• Coordinate and process IT equipment and supply orders and deliveries with designated vendors. Submit IT equipment and supply requirements through contracts work flow as applicable
• Oversees and leads proposals and communications for identified product/service opportunities. Negotiates with suppliers, reviews and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement
• Participate in periodic status update meetings with Application Owners and Business users regarding contract negotiations
• Acts as a resource for the project managers to ensure that project related standards are being utilized. Acts as a business resource by providing direction for various product processes (i.e. research, return merchandise authorization (RMAs), warranties, equipment quote assistance)
• Provides coaching and guidance to new and associate level team members

Requirements:

• Bachelor's Degree (or equivalent knowledge) in Computer Science
• Bachelor's Degree (or equivalent knowledge) in Information Technology
• Bachelor's Degree (or equivalent knowledge) in Business
• Typically requires 3 years of experience in a Computer Science, Information Technology or Business Administration related field
• Computer literacy with Microsoft Office Suite
• Experience in working with large-scale automated material management systems
• Demonstrated sourcing and negotiation experience with major software suppliers
• Previous experience supporting IT systems on how they function
• Broad understanding of IT software licensing
• Working knowledge of software asset management
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Ability to handle sensitive issues, confidential agreements, keen political acumen, and an understanding of the political environment to know when to seek management assistance
• Strong attention to detail
• Procurement and technology business knowledge including robust understanding of contract terms and contract execution
• Demonstrated ability to manage and follow-through on multiple projects/contracts simultaneously through process management skills
• Ability to work with analysis tools such as Excel and ERP financials to analyze data
• Knowledge of using a ticketing system to manage workload
• Highly self-directed and innovative
• A high level of understanding of the language and structure of technology contracts
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve
• Preferred remote locations in IL, WI, NC, GA