Sr. Software Implementation Project Manager

Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking a Sr. Software Implementation Project Manager to lead multiple SaaS implementation projects, ensuring that scope, timeline, and quality objectives are met while facilitating cross-functional collaboration and managing client engagements.

Responsibilities:

• Lead and deliver multiple SaaS implementation projects from initiation through deployment, ensuring scope, timeline, and quality objectives are met
• Create and maintain comprehensive project documentation, including charters, scopes, work breakdown structures, estimates, resource plans, schedules, budgets, and risk logs, updating plans as requirements evolve
• Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy
• Co-manage client engagements, including kickoff, scoping sessions, status updates, results presentations, and change requests
• Manage customer expectations by understanding business drivers, use cases, and high-level objectives
• Identify, track, and mitigate project risks with proactive corrective actions
• Coordinate project staffing, defining roles, responsibilities, and resource needs throughout the lifecycle
• Lead project meetings and workshops to drive alignment on deliverables, timelines, budgets, and implementation considerations
• Monitor daily work progress, conduct quality reviews, and escalate timeline, scope, or resource issues when needed
• Oversee project financials, including budget performance, cost controls, and variance management to meet profitability targets
• Ensure completion of required project artifacts and adherence to organizational standards and methodologies
• Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live
• Provide timely and transparent status reporting on schedule, budget, progress, risks, and dependencies to stakeholders
• Mentor and guide team members on engagement best practices and process improvements
• Identify and support opportunities for follow-on work and new scopes with existing clients
• Develop hands-on knowledge of the Resource Innovations SaaS platforms

Requirements:

• Bachelor's degree required
• 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects
• Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge)
• Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows
• Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills
• Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards
• Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships
• Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement
• Willing and able to travel to client sites within the U.S. up to approximately 10% of the time
• PMP or PMI certification preferred, especially where it reflects strong process discipline and methodology adherence