Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking a Sr. Software Implementation Project Manager to lead multiple SaaS implementation projects, ensuring that scope, timeline, and quality objectives are met while facilitating cross-functional collaboration and managing client engagements.
Responsibilities:
- Lead and deliver multiple SaaS implementation projects from initiation through deployment, ensuring scope, timeline, and quality objectives are met
- Create and maintain comprehensive project documentation, including charters, scopes, work breakdown structures, estimates, resource plans, schedules, budgets, and risk logs, updating plans as requirements evolve
- Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy
- Co-manage client engagements, including kickoff, scoping sessions, status updates, results presentations, and change requests
- Manage customer expectations by understanding business drivers, use cases, and high-level objectives
- Identify, track, and mitigate project risks with proactive corrective actions
- Coordinate project staffing, defining roles, responsibilities, and resource needs throughout the lifecycle
- Lead project meetings and workshops to drive alignment on deliverables, timelines, budgets, and implementation considerations
- Monitor daily work progress, conduct quality reviews, and escalate timeline, scope, or resource issues when needed
- Oversee project financials, including budget performance, cost controls, and variance management to meet profitability targets
- Ensure completion of required project artifacts and adherence to organizational standards and methodologies
- Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live
- Provide timely and transparent status reporting on schedule, budget, progress, risks, and dependencies to stakeholders
- Mentor and guide team members on engagement best practices and process improvements
- Identify and support opportunities for follow-on work and new scopes with existing clients
- Develop hands-on knowledge of the Resource Innovations SaaS platforms
Requirements:
- Bachelor's degree required
- 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects
- Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge)
- Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows
- Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills
- Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards
- Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships
- Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement
- Willing and able to travel to client sites within the U.S. up to approximately 10% of the time
- PMP or PMI certification preferred, especially where it reflects strong process discipline and methodology adherence