Customer Service Associate--Call Center

Sedgwick is a company dedicated to providing meaningful support to individuals facing unexpected challenges. The Customer Service Associate role focuses on delivering excellent service to vehicle owners and clients regarding claims, ensuring efficient and empathetic communication throughout the claims process.

Responsibilities:

• Assigns new claims to the appropriate claim's handler
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system
• Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status
• Communicates clearly and professionally with the customer by telephone
• Makes informed decisions within the parameters of our obligations
• Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries
• Ability to type 35 words per minute (WPM)
• Participates in and maintains a quality service culture within the Customer Service Team
• Performs other duties as assigned
• Perform tasks based on the needs of the company or differing situations

Requirements:

• High school diploma or GED required
• One (1) year customer service experience or equivalent combination of education and experience required
• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases
• Must meet minimum typing requirements (35 WPM)
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions
• Ability to multitask in fast paced environment
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations
• Responsibility and ownership to ensure callers receive the highest possible customer experience
• Resilience in changing situations
• A can-do attitude!
• Reliable high-speed internet connection suitable for video conferencing
• Ability to participate in virtual meetings with camera on
• Quiet, professional workspace free from distractions
• Inbound Call Center Experience