Customer Service Agent (Remote)

Jerry is one of the fastest-growing fintech startups in the U.S, focused on helping car owners save time and money. The Customer Service Agent will assist customers with insurance policy changes and provide support for their inquiries.

Responsibilities:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Requirements:

• 2+ years of experience working in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passionate about helping others