OneStream SoftwareRemote
Customer Support Engineer (Financial Software Applications)
United States of America
Full-time
2 weeks ago
$85,000 - $105,000 USD
No H1B
Key skills
Software Application troubleshootingFinancial Management softwareFinanceAccounting knowledgeOneStreamOracle HyperionSAP BOFCIBM CognosPowerShellVB.netWindows environment supportProblem SolvingOrganizational SkillsCustomer FocuscommunicationSQLVB.NETVisual BasicAzureOracleSQL ServerSAP
About this role
OneStream Software is a company that empowers finance teams with a unified enterprise finance platform. They are seeking a Customer Support Engineer to provide product support and resolve technical issues for external customers, ensuring positive interactions and customer satisfaction.
Responsibilities:
- Respond to product-related customer issues and contact customers to triage problems
- Provide remote product support for OneStream customers and troubleshoot product configuration issues
- Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance
- Collaborate with other teams to help solve support problems, training problems, and other issues that may arise
- Submit software bugs to development teams
- Update and maintain technical knowledge base articles
- Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency
- Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible
- Assist in developing innovative solutions and building strong relationships with customers
Requirements:
- College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience)
- Experience working with Software Applications
- 3+ years Software Application troubleshooting experience
- Knowledge of Finance and Accounting practices and principles
- Legally authorized to work for any company in the country where this position is located without sponsorship
- Experience solving Financial Management / financial-driven support issues
- Prior experience and/or certification with any of the following products: OneStream, Oracle Hyperion HFM, FDM, Planning, Essbase, Blackline, SAP Outlooksoft BPC, SAP BOFC (Cartesis), IBM Cognos or other EPM solutions, Other proprietary software, especially financial related
- Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programming
- Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)
- Microsoft Certifications (Windows, SQL Server, Azure, Office-Excel)