Apprentice/Intern, Customer Experience Case Management (1st Shift) - Remote

APL Logistics is seeking an intern for their Customer Experience Case Management team to assist with the implementation of a CRM case management process. The intern will work closely with various teams to identify support needs and outline processes that enhance customer support.

Responsibilities:

• Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes
• Provide assistance in review and validation of team/customer data (email boxes, contacts globally)
• Create customer specific profile/rules details based on LP details
• Update team template
• Support implementation team

Requirements:

• Supply Chain, Logistics, or related field of study
• Experience with large data sets and story telling
• Strong knowledge of Excel, formulas, pivot tables, charges / graphs
• Self-managed
• Strategic thinking
• Candidates must be within 250 miles of an APL Logistics facility or office