Customer Service Representative - 1st Shift (Remote)

Stryker is a leading medical technology company, and they are seeking a Customer Service Representative to provide essential support related to sales and product installations. The role involves validating order accuracy, addressing customer inquiries, and maintaining records of customer interactions.

Responsibilities:

• Validate the ship to and replenishment locations of orders with sales and operations partners
• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
• Check and validate accuracy of incoming surgery product usage cases
• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide proactive updates on order status to accelerate billing process
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Support Sales Reps in case of product usage pricing or discrepancies

Requirements:

• High School Diploma or GED
• Two (2) years' relevant work experience
• Experience as account representative
• Oracle