Customer Service Representative

TRC Talent Solutions is looking for enthusiastic and self-motivated individuals to join our client's fully virtual team as Customer Contact Center Support Representatives. In this role, you will assist customers with order placements, upsell products, and ensure exceptional service while managing customer data.

Responsibilities:

• Answer Inbound Calls: Engage with customers for order placements, inquiries, and support
• Upsell & Cross-Sell: Offer additional products and solutions tailored to customer needs
• Manage Customer Data: Keep our customer database updated with precision and care
• Provide Exceptional Service: Demonstrate urgency, creativity, and a “go the extra mile” attitude in every interaction
• Efficient Order Processing: Ensure accurate order entry and timely maintenance of customer records
• Overcome Challenges: Ask probing questions, overcome objections, and resolve customer issues with a positive mindset

Requirements:

• High School Diploma or equivalent
• At least 6 months of customer service experience (either over the phone or in-person)
• Professional and friendly telephone etiquette
• Basic computer skills, including a typing speed of at least 30 words per minute
• A problem-solver who thrives in a fast-paced digital environment
• Reliable attendance and punctuality are a must
• A strong work ethic and dependability
• A positive, self-motivated attitude with the ability to work independently
• Excellent communication skills and a team-oriented mindset
• A passion for providing outstanding customer experiences