Staff Database Reliability Engineer

Boulevard is a client experience platform for appointment-based self-care businesses, and they are seeking a Staff Database Reliability Engineer to enhance database reliability and scalability. This role involves leading initiatives for robust database platforms, optimizing performance, and mentoring engineering teams to foster a culture of reliability.

Responsibilities:

• Develop a deep understanding of how Boulevard’s systems behave, scale, interact, and fail, and use that insight to identify risks and improvement opportunities
• Own and improve database reliability, performance, and scalability; participate in incident response and drive architectural improvements that reduce incident frequency and impact
• Partner with engineering teams to design, build, and operate scalable, fault-tolerant, and secure distributed systems that support Boulevard’s growth and customer trust
• Build tools, automation, and frameworks that eliminate toil, reduce operational overhead, and establish best practices used across engineering teams
• Elevate observability and operational excellence through actionable metrics, alerts, and dashboards that enable faster incident resolution and proactive reliability improvements
• Mentor and influence engineers across the organization, helping foster a culture where reliability is a shared responsibility

Requirements:

• 8–10+ years of experience in systems, infrastructure, or backend software engineering, with a strong focus on RDBMS and NoSQL systems
• Production experience with managed cloud databases such as AWS Aurora/RDS (PostgreSQL), and deploying/managing infrastructure using infrastructure-as-code tools
• Proven experience delivering reliability outcomes using SLOs, SLIs, error budgets, and mature observability practices
• Strong background in automation, scripting, and infrastructure-as-code (e.g., Terraform, Python, Go, or similar)
• Experience diagnosing and mitigating production incidents in high-availability systems, with a focus on learning and continuous improvement
• Excellent communication skills and the ability to influence without authority across engineering teams
• Demonstrated ability to set technical standards, mentor engineers, and scale impact through others
• Ability to navigate uncertainty, set direction, and iterate toward meaningful outcomes in a fast-moving environment
• Experience with Elixir, Phoenix, Ruby, or Rails
• Hands-on experience identifying and improving database performance