Amerit ConsultingRemote
Customer Care Associate/Customer Service Representative
United States of America
Full-time
1 week ago
$18 - $83 USD
No H1B
Key skills
Customer service experiencePharmacy backgroundHealthcare call-center experienceComplex call handlingCritical thinkingProblem-solving skillsComputer applicationsBi-lingual HmongBi-lingual MienBi-lingual Spanishcommunication skillsAccurate documentationBICommunicationCritical Thinking
About this role
Amerit Consulting is a fast-growing staffing and consulting firm. They are seeking a Customer Care Associate to provide support in a high-volume call center environment, specifically in pharmacy benefit management, while ensuring customer satisfaction and efficient service delivery.
Responsibilities:
- Handle customer inquiries and complaints via phone
- Provide information about products and services
- Document and record customer interactions accurately
- Maintain a high level of professionalism and customer service during every interaction
Requirements:
- Looking for customer service experience with the following: High call volume Pharmacy background if applicable
- Pharmacy / Healthcare Call-Center experience is a pre-requisite
- Ability to handle complex calls
- Critical thinking and problem-solving skills
- Attendance is an important factor in this position
- Strong communication skills
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
- Bi-lingual for Hmong, Spanish, Mien