Junior Business Analyst

Akkodis Group Nordics is seeking a Junior Business Analyst for a contract role with a client in San Jose, CA. The role involves supporting process analysis, requirement gathering, and driving process improvement through workshops and documentation.

Responsibilities:

• Support process analysis, gap assessment, and future‑state design sessions to help customers optimize their workflows on the ServiceNow platform
• Assist in gathering business requirements from stakeholders and translate them into functional specifications and user stories
• Contribute to customer workshops, helping guide clients toward configuration‑based solutions aligned with ServiceNow best practices
• Support testing activities by reviewing functional outputs, coordinating UAT, and ensuring deliverables meet customer expectations
• Prepare process documentation, user stories, acceptance criteria, and customer-facing materials that support delivery and adoption
• Collaborate with technical teams and engagement managers to ensure smooth implementation, issue resolution, and consistent project progress

Requirements:

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field
• 4–7 years of experience in business analysis, process consulting, or supporting ServiceNow implementations
• Strong understanding of ServiceNow workflows (ITSM, ITAM, ITOM, CMDB/CSDM) with the ability to support configuration‑first process design
• Experience assisting with requirement gathering, documentation, and testing activities in customer‑facing engagements