Akkodis Group Nordics is seeking a Junior Business Analyst for a contract role with a client in San Jose, CA. The role involves supporting process analysis, requirement gathering, and driving process improvement through workshops and documentation.
Responsibilities:
- Support process analysis, gap assessment, and future‑state design sessions to help customers optimize their workflows on the ServiceNow platform
- Assist in gathering business requirements from stakeholders and translate them into functional specifications and user stories
- Contribute to customer workshops, helping guide clients toward configuration‑based solutions aligned with ServiceNow best practices
- Support testing activities by reviewing functional outputs, coordinating UAT, and ensuring deliverables meet customer expectations
- Prepare process documentation, user stories, acceptance criteria, and customer-facing materials that support delivery and adoption
- Collaborate with technical teams and engagement managers to ensure smooth implementation, issue resolution, and consistent project progress
Requirements:
- Bachelor's degree in business administration, Information Technology, Computer Science, or a related field
- 4–7 years of experience in business analysis, process consulting, or supporting ServiceNow implementations
- Strong understanding of ServiceNow workflows (ITSM, ITAM, ITOM, CMDB/CSDM) with the ability to support configuration‑first process design
- Experience assisting with requirement gathering, documentation, and testing activities in customer‑facing engagements