Amerit ConsultingRemote
Bilingual Customer Service Representative
United States of America
Full-time
1 week ago
$18 USD
No H1B
Key skills
Customer service experienceHealthcare/Pharmacy backgroundSpanishComputer software navigationData entry softwareCritical thinkingProblem-solving skillscommunication skillsCommunicationCritical Thinking
About this role
Amerit Consulting is seeking a Bilingual Customer Service Representative for a major PBM entity serving over 33 million members. The role involves providing customer support in a call-center environment, requiring proficiency in Spanish and strong communication skills.
Requirements:
- Customer service experience with high call volume
- Healthcare/Pharmacy background if applicable
- Proficient in computer software navigation and dual screens
- Ability to handle complex calls
- Critical thinking and problem-solving skills
- Attendance is an important factor in this position
- Strong communication skills
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
- Spanish