Customer Service Representative

Optum is a company focused on improving the flow of health data and information to create a more connected system. They are seeking a Customer Service Representative to assist patients with billing inquiries, process payments, and resolve billing-related disputes while maintaining compliance with regulations.

Responsibilities:

• Answer a high volume of calls from patients or their representative
• Assisting patients with billing inquiries, processing payments, and resolving billing-related disputes
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Maintain all Compliance and HIPAA regulations at all times

Requirements:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in healthcare call center or office setting in healthcare, while analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
• Medical terminology experience
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon