Field Services Engineer III

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. The Field Services Engineer III will be responsible for installing, operating, maintaining, and repairing medical equipment while ensuring effective customer communication and support.

Responsibilities:

• Installs, operates, maintains, repairs and modifies equipment
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
• Installs, upgrades and removes products ensuring coordinative engineering field change
• Maintains effective customer communications and relations
• May provide onsite training of customer support personnel

Requirements:

• High School Diploma and 4+ years technician, field service or customer support experience
• Bachelor's degree in Bioengineering, engineering or technology field
• Previous experience as Technician/Field Services within medical device industry
• Experience with orthopedic anatomy, surgical protocol and medical terminology
• Ability to troubleshoot with technical skills, creativity and high discipline
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings
• Familiar with the FDA 21 CFR, CGMP for Medical devices
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems
• Experience with robotics or motion control