Customer Service Representative

HCA Healthcare is committed to caring for patients with purpose and integrity. They are seeking a Customer Service Representative who will be the primary contact for facility personnel, responsible for logging and responding to customer communications and resolving issues in a timely manner.

Responsibilities:

• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc.)
• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
• Maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy)
• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary
• Demonstrate proficiency in spreadsheet, word processing, and presentation software applications (J Cantilo)
• Maintain the strictest confidentiality regarding patients according to policy and procedures
• Monitor Service Desk for rental equipment requests, locate rental equipment, and arrange to have rental equipment delivered (if applicable)

Requirements:

• High school diploma or GED Required
• Two years Customer Service experience or two years general Accounts Payable, Purchasing or other related experience
• Associates degree or higher Preferred