Remote Bilingual Customer Service Representative (Spanish Required)

Amerit Consulting is seeking a Bilingual Customer Service Representative to support a major Pharmacy Benefit Services entity. The role involves providing customer service in a high-volume healthcare environment, specifically requiring proficiency in Spanish.

Responsibilities:

• Provide customer service support in a high-volume call center environment
• Handle complex calls and resolve customer inquiries effectively
• Document and record customer/client information accurately

Requirements:

• Customer service experience with high call volume
• Healthcare/Pharmacy background if applicable
• Proficient in computer software navigation and dual screens
• Ability to handle complex calls
• Critical thinking and problem-solving skills
• Strong communication skills
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Outlook or data entry software
• Spanish required