ServiceNow Business Analyst - HRSD

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. They are seeking a ServiceNow Business Analyst who will be responsible for capturing and implementing requirements for ServiceNow, working closely with stakeholders and IT teams to ensure effective implementation of business needs.

Responsibilities:

• Gather and define requirements representing the customers need
• Write User Acceptance Criteria based on analysis of business requirements and desired result
• Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects
• Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules
• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 5 years' experience as a Business Analyst
• 2+ years' experience in a supporting role in the ServiceNow Platform
• Experience with a variety of areas within the ServiceNow Platform
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and RTX internal customers to define functional specifications that meet user requirements and are technically sound
• Strong Excel and Visio Skills and excellent writing and communication skills for producing clear, concise notes and Story documentation
• ServiceNow certifications (ITIL, HRSD or domain-specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with ServiceNow platform
• Experience partnering with system integrators or managed service providers
• Experience or certification with Agile or Scaled Agile Framework