Senior Pre-Sales Engineer - IT & DEX Solutions - Remote, USA

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling better digital processes. They are seeking a Senior Pre-Sales Engineer to become a subject matter expert on their IT and DEX product portfolio, deliver engaging product demonstrations, and collaborate with sales teams to ensure customer satisfaction.

Responsibilities:

• Become a subject matter expert on TeamViewer’s IT and DEX product portfolio
• Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points
• Articulate the technical and business value of our solutions to both technical and non-technical audiences
• Conduct detailed discovery sessions to understand customer challenges and objectives
• Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities
• Develop solution proposals, statements of work (SOWs), and technical documentation
• Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments
• Provide hands-on technical guidance and support throughout the validation process
• Analyze results and deliver actionable recommendations
• Partner with sales teams throughout the sales cycle, providing technical expertise and support
• Respond to RFx documents with accurate and compelling technical responses
• Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement
• Stay current on industry trends, competitive offerings, and emerging technologies. Provide feedback to internal teams to influence product roadmap and innovation

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 5+ years in technical pre-sales, solutions engineering, or enterprise IT consulting
• Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, and DEX platforms
• Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools
• Hands-on experience with APIs, scripting, virtualization, cloud computing, and security protocols
• Proven ability to engage with C-level stakeholders and translate complex technical concepts into business value
• Strong presentation, communication, and documentation skills
• Willingness to travel up to 30% of the time
• Exceptional interpersonal skills: you excel at building trust and rapport with stakeholders at all levels, from IT professionals to C-level executives
• Strong technical acumen: you have deep knowledge of enterprise systems management, modern device management, and end-user computing
• Collaborative mindset with independent drive: you thrive both as a self-starter and as a team player
• Professional presence and attention to detail: you bring a polished, reliable approach to every customer interaction
• Excellent communication skills: your verbal, written, and presentation abilities are top-tier